Data Recovery FAQ

Here are the answers to some commonly asked questions:

What is the cost of data recovery services?

To determine the recovery cost we must first diagnose the problem. Data recovery service fees will vary depending on the type of storage media and the techniques required to recover your data. Our data recovery service fees are time and again lower than our competitors because of our professional and efficient procedures and practices. The first step in determining the data recovery service fee is to evaluate your recovery needs. We offer a “No Charge Evaluation” of your Camera Card, Flash Drive and single Hard Drive storage system. Over the phone we can give you a range of recovery fees for your type storage device, please call for details, 1300 278 995.

How do I know my hard drive is failing?

If you are experiencing any of the following your drive may have failed or you may have an impending drive failure:

  • BIOS doesn’t recognize or access your hard drive.
  • Your hard drive is making odd or abnormal noises.
  • Your hard drive continually restarts on its own.
  • You receive a boot failure.
  • You hear nothing (silent) from your hard drive with the computer powered up.
  • Your computer warns you that there are problems on the hard drive and wants you to run a disk utility.
  • Your drive causes the computer to hang in the BIOS or cause the computer to function very slowly.
  • Some or all of your files, folders or the drive itself can’t be found in explore.

You should consult a professional and have your drive evaluated.

What operating and file systems can you recover data from?

Our recovery engineers have recovered data from all types of systems. The most common types are NTFS, FAT32, FAT16, MS-DOS, OS/2, Linux, Unix, VMFS, Apple Macintosh, Novell NetWare, Sun Solaris, QNX, & BSD-based systems.

Can you suggest a good backup plan?

Ask yourself what would happen if you lose your data. For most people it would be a tragedy. For a business it would be a disaster. The only way to protect yourself from data loss is to backup. We have three suggestions;

  • Make your backups plan simple to maintain. You may prefer an automated backup system or you may prefer the control of a manual system. You’ll want to back your data up on a frequent basis so use a system that’s simple and easy for you.
  • Think of what could happen to your data and make sure your backup system is protecting you. If your data is on your computer and your backup data is sitting next to your computer a power surge or lighting strike could wipe out both. Have copy of your data at another location.
  • Test your backup system. Access, review and restore your backup data on a routine basis.

What causes data loss?

It would be hard to list all the reasons for data loss. The frequent reasons are—environmental issues (too hot, too cold, high humidity, electro-static discharge) — computer viruses — data corruption — natural disaster – operator error. If you can imagine it, it has happened.

Why is a clean room needed for data recovery?

A clean room is used for drive inspections and physical recovery of data. The clean room is a controlled environment. It operates within specific requirements to insure dust particles bigger than half a micron are removed. Your hard drive will be open while we are repairing and/or replacing damaged parts. This is a lengthy process and this air quality needed to protect your drive and your data.

My drive is making odd noises. What should I do?

Odd or abnormal noises are a result of a drive failure or an indication of an impending drive failure. If you hear odd or abnormal noises from your hard drive, power down the computer and stop using the drive immediately. Continued use could render your data unrecoverable. Typically, noises from a hard drive indicate a physical problem with the drive. If you hear grinding, buzzing or clicking noises, consult a professional and have your drive evaluated. Listen to the sound of your hard drive and compare it to our compilation. Listen to examples of sounds here.

How long does data recovery take?

At Data Detect we know how critical your data is and have designed our procedures to produce the fast recovery times you need while still protecting your data. All our evaluations are started within one hour of your recovery job’s arrival. Once the evaluation is complete, we call with the details of your recovery and a firm estimate of the recovery fees. The turnaround time for most recoveries is usually 72 hours*, however, there are some recoveries that take slightly longer. Our turnaround estimates are based upon the procedures and techniques required to recover your data. (Emergency services are available)

* Dependent on extent of the damage.

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