We get asked to recover data in many unique situations and cases, and we’ve decided to share our answers to some common questions. Stay tuned for our FAQ series. Here is post #1.
For the rest of the posts in this series, see the FAQ Series category. For more the most common FAQ’s, see our FAQ page.
Question:
My Samsung Galaxy S3 Micro SD card was damaged.
1.) Can I recover lost photos & videos? If so, what is the best way forward?
2.) If I can’t recover my media, can you recommend a solution for backing up regularly?
Answer:
Yes we can, using specialised tools and utilities. It’s best to get it to us for recovery.
In future make sure you have duplicate copies of your non replaceable data. You can either purchase an external hard drive, or use a cloud based system. There are many of these, and two common ones that allow you a certain amount of free space are Dropbox and Google Drive.
Question:
My Transcend USB, when plugged in, demands that it be formatted before I can use it, of course that means I will lose my data. I haven’t formatted it and I don’t wish to lose anything, and I don’t know how to proceed further. Please recommend methods or software that can solve my problem?
Answer:
It is best to stop immediately, as software recoveries may not help. If the data is important then it’s best to get to us for a free evaluation and quotation.
Question:
16GB Sony USB drive only appears as 4GB, and I’m also missing files. What happened, can I get my files back, what should I do next?
Answer:
This appears to be a hardware problem and if the data is of value and is irreplaceable then consider sending it to us to look at.
Question:
My iPhone 4 has a broken screen and is currently blank but the phone still powers up. Is there any way I can recover my information using iTunes or another application?
Answer:
It’s best to stop and allow an experienced data recovery company recover your information rather than to risk causing further damage by trying to retrieve the data yourself.
Please ask us for a free evaluation of your drive or device – contact your nearest branch.
For the rest of the posts in this series, see the FAQ Series category. For more the most common FAQ’s, see our FAQ page.